- SHIPPING METHODS, DELIVERY TIMELINES, AND COURIER TRACKING

• Shipping Partner: All orders placed through the Company’s website are shipped via a third-party logistics aggregator. It may further assign delivery to affiliated courier services based on serviceable pin codes, delivery priority, or logistic optimization. Bluorng does not control the internal operations of these courier partners and does not guarantee performance once the package is dispatched from its facility.
• Serviceable Locations: Bluorng offers both domestic and international shipping. Serviceability is subject to the delivery partner’s coverage area. If a specific delivery location is not serviceable, the Customer will be informed and a full refund will be issued.

Note: The estimated delivery period begins after the order has been processed and dispatched from the Company’s facility. It does not include order processing time.

• Order Processing Time (Separate from Delivery): All orders are subject to a standard 24 to 48 working hours of processing time, which includes payment verification, quality check, and packaging before dispatch. This processing time is excluded from the delivery estimate provided above.
• Once the order has been dispatched, Customers will receive an email containing:
  • The tracking number,
  • The courier partner’s name, and
  • A direct link to the tracking page hosted by shipping partner or its affiliated carrier.
• Customers are encouraged to monitor delivery status regularly. Any delay or issue observed in tracking post-dispatch should be first addressed with the delivery provider using the tracking interface.
• Non-Guarantee of Timelines: The Company makes commercially reasonable efforts to meet the estimated delivery timelines. However, delivery times are not guaranteed, and delays may occur due to unforeseen logistical or regulatory issues, particularly in the case of remote deliveries, cross-border shipments, or customs clearance for international orders.

-  SHIPPING CHARGES

• Domestic Shipping Charges: Shipping charges for domestic orders are calculated at checkout and are based on the delivery location, order value, and weight of the shipment. The applicable shipping charge will be clearly displayed before the customer proceeds with final payment.
• International Shipping Charges: International shipping charges vary based on the destination country, product weight, and delivery mode selected (Express/Economy). The exact charge will be calculated and shown to the customer at checkout. Customers are solely responsible for all customs duties, import taxes, and any local levies that may be applicable in the destination country. Note: Bluorng’ does not guarantee delivery timelines for international shipments, and customs delays are beyond the Company’s control.
• Non-Refundable Shipping Charges: All shipping charges, once paid, are non-refundable, including but not limited to:
  • Orders returned to origin (RTO) due to delivery failure,
  • Orders refused by the recipient,
  • Orders returned for reasons not attributable to the Company, such as incorrect address, recipient unavailable, or failure to respond to delivery attempts,
  • Orders in which products were delivered late due to courier delays, weather, strikes, or force majeure events.
• Multiple Orders and Consolidated Shipping: If multiple orders are placed by the same customer to the same shipping address within a short time frame, Bluorng may, at its discretion, consolidate them into a single shipment. In such cases, applicable shipping charges will be adjusted accordingly, where applicable.
• Shipping Charges Modifications: The Company reserves the right to modify the shipping charges at any time without prior notice. However, any such change shall not apply to orders already placed and confirmed prior to such modification.

- THIRD-PARTY SHIPPING & TRANSIT DISCLAIMER

• Third-Party Logistics Engagement: Bluorng partners a third-party logistics aggregator, for the facilitation of shipping and last-mile delivery of customer orders. The said partner may, in turn, engage various independent courier service providers to execute deliveries. Bluorng’ does not own, control, or operate these logistics providers and acts solely as the dispatching party.
• Transfer of Risk Post-Dispatch: Once an order has been successfully processed, packaged, and handed over to shipping partner or its affiliated carrier partners, the responsibility for the shipment, including all transit-related risks such as delay, damage, misplacement, or theft, shall pass to the logistics provider. Bluorng does not assume responsibility for the performance, negligence, or delay on the part of shipping partner or its partners.
• No Refund or Replacement for Transit Issues: Bluorng shall not offer any refund, replacement, compensation, or redelivery in cases where:
  • The product is delayed in transit by the courier;
  • The product is damaged during shipping;
  • The shipment is marked as delivered by the courier, but the Customer claims non-receipt;
  • The package is lost, stolen, or mishandled while in the custody of the courier
• Customers expressly acknowledge and accept that these are events beyond the control of the Company, and remedies, if any, must be sought directly from the concerned logistics provider.
• Tracking and Customer Responsibility: Bluorng shall provide the Customer with a shipment tracking link via email upon dispatch. It is the Customer’s responsibility to monitor the shipment status and escalate any delivery concerns promptly with the carrier. Bluorng may, on a goodwill basis, assist the Customer in coordinating with shipping partner, but does not guarantee any outcome or assume liability
• Limitation of Liability: To the fullest extent permitted under applicable law, Bluorng disclaims any liability for consequential, indirect, or incidental losses arising due to failure or delays in shipping or delivery performed by third-party logistics partners. This disclaimer is a material term of the transaction and is expressly accepted by the Customer at the time of placing the order.

- FAILED DELIVERY, RETURN TO ORIGIN (RTO), AND LOST OR DAMAGED PACKAGES

• Delivery Attempts and Failed Delivery: The Company’s logistics partner (including its associated courier agencies), shall make a limited number of delivery attempts at the shipping address provided by the Customer during checkout. If the recipient is unavailable, unreachable, or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “undeliverable” and subsequently returned to the Company’s warehouse (“Return to Origin” or “RTO”).
• Return to Origin (RTO) Handling: In the event of an RTO, the Customer will be notified via email. The original shipping charges shall remain non-refundable, and any additional charges for re-shipment shall be borne by the Customer. Re-dispatch of an RTO package shall be processed only upon confirmation of a revised address and advance payment of applicable re-shipping charges.
• Responsibility for Delivery Failures: The Customer is solely responsible for ensuring that the shipping address provided is accurate, complete, and accessible. Bluorng shall not be held liable for delivery failures due to Customer error, including but not limited to:
  • Incorrect or incomplete address
  • Refusal to accept delivery
  • Unavailability during delivery window
• Lost, Damaged, or Tampered Packages: Once an order is dispatched and handed over to shipping partner or its associated carrier, Bluorng disclaims all liability for any loss, theft, damage, or tampering of the product during transit. If the package is marked as “delivered” by the courier but the Customer claims non-receipt, an internal grievance redressal mechanism shall be initiated in case the Customer reports non-receipt of the package despite it being marked as “delivered” by the courier. This involves an internal investigation and discussion (including escalation) with the shipping aggregator. If the non-receipt is substantiated through evidence, a refund may be issued. However, if no conclusive evidence is found to support the claim, company shall not be responsible or liable for replacement or refund.
• Reporting and Support: In the event of a delivery issue, Customers are encouraged to raise the concern directly with the delivery partner using the tracking and complaint mechanism provided in the shipping confirmation email. Bluorng may assist, on a best-effort basis, by facilitating communication between the Customer and shipping partner but shall not be held responsible for the final resolution or any consequential loss arising from failed or defective delivery.
• No Liability for Transit Defects: Bluorng shall not process refunds or replacements for orders impacted by in-transit defects, including delay, tampering, breakage, theft, or misplacement, once the package has been handed over to the courier partner. All such risks are transferred to the logistics provider at the time of dispatch.

- RETURN SHIPPING RESPONSIBILITY

• General Return Eligibility: Return requests are accepted only under the Company’s published Return & Exchange Policy, which is separate from and read in conjunction with this Shipping Policy. Returns may be permitted in cases of:
  • Manufacturing defects or quality issues
  • Incorrect product delivered
  • Eligible size exchange (availability dependent)
  Return requests for reasons such as change of mind, delay in delivery, or dislike of color/style may not be accepted as stated in the Return & Exchange Policy.
• Who Bears Return Shipping Charges?
  The responsibility for bearing the cost of return shipping shall vary depending on the nature of the return: