Refund Policy

REFUND POLICY — LUNE DE SOL

At Lune de Sol, each piece is created in limited quantities with intention and care.
We encourage conscious purchasing and mindful consumption.

1. NO REFUNDS

We do not offer refunds on any purchases.

Once an order is placed and confirmed, it is considered final and cannot be cancelled, refunded, or reversed.

2. EXCHANGES

We offer exchanges for size or product, subject to the following conditions:

  • Exchange requests must be raised within 48 hours of delivery

  • Items must be unused, unworn, unwashed, and in original condition

  • All original tags and packaging must be intact

  • Exchanges are subject to availability of stock

To initiate an exchange, please email us at support@lunedesol.com with your order details.

3. STORE CREDIT

If the requested size or product is unavailable,
we will issue store credit equivalent to the order value.

  • Store credit is valid for 120 days

  • It can be used for any future purchase on our website

4. NON-ELIGIBLE ITEMS

The following items are not eligible for exchange:

  • Products that have been worn, used, or altered

  • Items without original tags or packaging

  • Products purchased during sale, discount, or limited drops

5. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item,
please notify us within 24 hours of delivery.

Kindly email us at [your email] with:

  • Order number

  • Clear images of the issue

We will review and resolve the issue at the earliest.

6. SHIPPING FOR EXCHANGES

  • Customers may be required to bear shipping costs for exchanges

  • Reverse pickup availability depends on serviceability in your area

7. CONTACT

For any queries or exchange requests, please contact:
[your email]

8. A NOTE FROM US

Lune de Sol exists beyond fast fashion.

Each garment is designed to be lived in, not replaced.
We invite you to choose pieces that resonate with you —
and to move away from impulse, toward intention.